We offer a wide range of Laboratory Instruments servicing plans that are tailored to meet your specific requirements, you benefit from our flexibility – we do not lock you into restrictive “service plans”.
All Laboratory Instruments workmanship carried out by a Universal Instruments engineer or technician is guaranteed for a minimum of one month from the initial repair.
We pride ourselves on the flexibility we incorporate into our products. Universal Instruments appreciate that every client has different needs and that every combination of systems requires specific levels of service. To that end, we can include Call Days or Parts Inclusive Contracts to your needs – flexible, negotiable and specific.
Our bespoke Service Management software more than meets the demands of both Universal Instruments and our Customer’s requirements. Our flexible approach means that you can request bespoke reports.
Universal Instruments have extensive workshop facilities that allow us to undertake repairs, rebuilds or upgrades on your laboratory instruments. This service is available to contract and non-contract customers alike (a refundable assessment fee is normally applied to non-contract customers). Custom metal cases are also available for the safe transit of your instruments.
We can supply loan instruments for a wide range of laboratory instruments. This service is offered to ensure minimum down time should an instrument need to come back to our workshop.
We cover most Laboratory Instrument manufacturers so why not test our expertise? We hold a vast technical library on the following and more:
Merck – Hitachi
In response to market trends, Universal Instruments have developed a series of procedures for laboratories that have a requirement for HPLC instrument calibration or performance qualification (PQ) At Universal Instruments, we are aware of the vast array of different levels and criteria tested by PQ and have adopted a unique system to ensure that all labs can meet, with confidence, the criteria required by the various regulatory bodies.
Universal Instruments have evolved a complete system of laboratory instruments calibration. Our methods differ in some ways from our competitors and offer the customer a much more comprehensive service.
We offer laboratory instruments calibration in preference to PQ. Our agreements ensure your instrument is compliant since we can repair and recalibrate your instruments if at first they fail the calibration process.
Universal Instruments approach to calibration is divided into four stages. Each stage allows you to achieve your goals, without the need to set up your own elaborate systems and procedures.
Consultation – Deciding your calibration strategy and the tests that you require. Adaptation – Forming a set of procedures from the information gained from the consultation stage. Implementation – Using the unique combination of procudures to generate the required documentation and start the calibration process. Review – At regular intervals we review the calibration procedures with our customers to ensure that the methods are updated to the latest specifications.
Consultation stage is free of charge. Analyse current checks that are performed Calibration schedules are drawn up, along with testing agreement Quotation provided for calibration agreement Quote accepted Adapt and implement the “Four stages for Compliance” This whole process is designed to reduce the cost burden of implementing successful calibration. Our aim is to provide quality calibration procedures at a competitive price.
We are very aware that the quality of all documentation, from procedures to certificates and raw data forms, must be of the highest standards. We ensure that all documentation is controlled and signed off at the time of the calibration.
Calibration data is completed on-site, allowing immediate certification of your equipment, thus keeping instrument down time to an absolute minimum.
The calibration certificates that we provide our customers are very simple but comprehensive documents that are based on validated spreadsheets. Our certificates are customer specific, but are based on a collection of standard certificates linked together.
Supplied with the calibration certificates is a collection of completed standard forms that are used to record the results. Also included is the original raw data which is labelled and filed with the laboratory instruments calibration certificates.
All of our engineer test equipment is fully certified and regularly calibrated by accredited laboratories with certificates available on request.
Our ‘Bronze‘ maintenance agreement offers a scaled down preventative maintenance visit which includes:
Travel and labour on the preventative maintenance visit Discounted breakdown call fee Optional parts inclusive maintenance package Optional breakdown calls inclusive package (Plus) Silver Maintenance Agreement Our ‘Silver‘ maintenance agreement includes all the benefits and options of ‘Bronze’ but with the addition of:
Post maintenance system tests Optional system test certificate/s available for an additional fee Inventory reporting and management
Our ‘Gold‘ maintenance agreement is built on the benefits of ‘Bronze’ and ‘Silver’ and is primarily designed for companies requiring compliance/traceability: Calibration tailored to meet your GMP & regulatory requirements.
Our ‘Platinum‘ maintenance agreement involves an on-site presence for a pre-determined number of days per week. This package is normally only viable for customers with more than 30 systems and generally encompasses ‘Gold’ PM & Calibration with immediate callout cover.
Can I have the Service Agreement that I want? Yes! All too often we hear of customers getting roped into extras that they didn’t want, or that they have not received exactly what they expected. At Universal Instruments, we aim to give you the level of service that you require. The service agreement levels should be viewed as a starting point only which can then be tailored to your requirements.I like to have the same engineer to build a good working relationship. Where possible, Universal Instruments will ensure that the same engineer continues to provide maintenance continuity.
Mass Spectrometers being very intricate instruments need regular service to keep them performing to their published specifications. PM visits ensure that the instruments are regularly inspected and tuned to avoid expensive repairs and instrument down-time. Since instruments need maintenance during the year, having a PM visit ensures that all consumables are replaced at one time minimising any risk of unnecessary breakdowns.
All Universal Instruments service and PM work has full documentation, with checklists and service report left with the customer. For “Service Plus” Agreements, a full validated documentation pack is provided.
Yes. You can choose from a PM only, a PM with some emergency time or a PM with unlimited time and parts. We also offer PQ/validation as an add-on. In addition, we also tailor packages to meet individual requirements.
Yes. Having a contract automatically entitles the user to comprehensive technical support, both by e-mail and telephone.
What advantages are there to having a service contract? A maintenace contract does more than provide a method of paying in advance for preventative maintenance. It provides peace of mind.
I would like to know at a glance my instrument reliability, and I want to make the right decision when replacing systems. We are often asked this question because reliability is often perceived rather than proven. Universal Instruments can provide customised instrument / system / location History Reports demonstrating costs and downtime (from call to fix), thus simplifying your decision or justification.